Privacy Policy

bor178 ("we", "us", "our", "Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard the personal data you provide when using our online gaming services. By accessing or using bor178, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with our data handling practices, please discontinue use of our services immediately.

1. Information We Collect

1.1 Personal Information You Provide

When you register an account with bor178, we collect the following personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification number (KTP, passport, or driver's license number)
• Contact Information: Email address, mobile phone number, residential address including city, province, and postal code
• Account Credentials: Username, password (stored in encrypted format), security questions and answers
• Financial Information: Bank account details (bank name, account holder name, account number), e-wallet information (OVO, DANA, GoPay account identifiers), payment card information (processed by our secure payment partners, not stored on our servers)
• KYC Documents: Copies of government-issued ID, proof of address documents (utility bills, bank statements), selfie photographs holding identification

1.2 Information Collected Automatically

When you use bor178, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
• Connection Information: IP address, internet service provider, geographic location (country, city), time zone
• Usage Data: Pages visited, features used, time spent on pages, navigation paths, referring URLs, search queries
• Gambling Activity: Bets placed, games played, win/loss history, deposit and withdrawal transactions, bonus usage, session duration
• Communication Records: Live chat transcripts, email correspondence with customer support, phone call recordings (with consent)

1.3 Cookies and Tracking Technologies

bor178 uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and login status. You can control cookie settings through your browser, but disabling cookies may limit certain features of our Platform.

2. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

2.1 Account Management and Service Delivery

• Creating and maintaining your gaming account
• Processing deposits, withdrawals, and payment transactions
• Providing access to sports betting, casino games, and other gaming services
• Managing your account balance and transaction history
• Processing bonus and promotional offers
• Handling customer support inquiries and resolving disputes

2.2 Verification and Compliance

• Verifying your identity and age (ensuring 21+ age requirement compliance)
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Preventing fraud, money laundering, and other illegal activities
• Complying with legal and regulatory obligations
• Detecting and preventing prohibited activities such as multi-accounting, collusion, and bonus abuse

2.3 Marketing and Communications

• Sending promotional emails about bonuses, tournaments, and new game releases (with your consent)
• Providing personalized offers based on your gaming preferences and activity
• Sending transactional notifications about deposits, withdrawals, and account changes
• Conducting surveys and gathering feedback to improve our services

2.4 Platform Improvement and Analytics

• Analyzing user behavior to improve website design and functionality
• Monitoring platform performance and identifying technical issues
• Conducting data analytics to understand player preferences and trends
• Testing new features and games before full release

2.5 Responsible Gaming

• Monitoring gambling patterns to identify problem gambling behavior
• Implementing self-exclusion requests and deposit/loss limits
• Providing responsible gaming tools and resources
• Contacting players who show signs of gambling addiction to offer support

3. How We Share Your Information

bor178 does not sell your personal information to third parties. However, we may share your data with trusted partners in the following limited circumstances:

3.1 Service Providers

We engage third-party service providers to perform functions on our behalf, including payment processing (banks, e-wallet providers, payment gateways), identity verification services (KYC/AML providers), customer support platforms, email delivery services, data analytics providers, and hosting and server maintenance companies. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality.

3.2 Game Providers

We share limited gaming data with our licensed game providers (Pragmatic Play, PG Soft, Evolution Gaming, Microgaming, etc.) to deliver games, track RTP, and detect fraud. Game providers do not receive your personally identifiable information beyond what is necessary for gameplay.

3.3 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement, or regulatory bodies when legally required to do so, including in response to court orders, subpoenas, or official investigations related to suspected illegal activity, fraud, or threats to public safety.

3.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such change in ownership or control of your personal data.

4. Data Security Measures

bor178 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Security Measure	Description
SSL Encryption	All data transmissions between your device and our servers are protected by 256-bit SSL encryption
Secure Servers	Data stored on encrypted servers located in secure facilities with physical access controls
Firewall Protection	Advanced firewalls prevent unauthorized network access and cyber attacks
Access Controls	Role-based access restrictions ensure only authorized personnel can access sensitive data
Regular Audits	Independent security audits and penetration testing conducted regularly
Incident Response	Dedicated team monitors for security breaches and responds to incidents immediately

Despite our best efforts, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account plus 5 years after account closure
• Transaction Records: Financial transaction data is retained for 7 years to comply with tax and accounting regulations
• KYC Documents: Identity verification documents are retained for 5 years after account closure for regulatory compliance
• Marketing Data: Deleted within 30 days if you withdraw consent for marketing communications
• Anonymous Analytics: Aggregated, anonymized data may be retained indefinitely for statistical analysis

6. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

6.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

6.3 Right to Erasure

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., we must retain transaction records for legal compliance). To request account deletion, contact our support team.

6.4 Right to Restrict Processing

You can request that we limit the processing of your personal information in certain circumstances, such as while we verify the accuracy of disputed data.

6.5 Right to Object

You have the right to object to the processing of your personal information for marketing purposes at any time. Click the "unsubscribe" link in promotional emails or contact support to opt out.

6.6 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

7. International Data Transfers

bor178 operates internationally and may transfer your personal information to servers located outside Indonesia. When we transfer data across borders, we ensure adequate safeguards are in place to protect your information in accordance with applicable data protection laws. This may include using standard contractual clauses approved by relevant authorities.

8. Children's Privacy

bor178 services are strictly intended for individuals 21 years of age or older. We do not knowingly collect, use, or store personal information from anyone under the age of 21. If we become aware that a person under 21 has provided us with personal information, we will immediately delete their account and all associated data. If you believe a minor has registered an account, please contact us immediately at [email protected].

9. Third-Party Links

Our Platform may contain links to third-party websites, game providers, or payment processors. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by bor178.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by email and display a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of bor178 after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your data is handled, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through our website
• WhatsApp: +62 812-3456-7890
• Response Time: We aim to respond to all privacy inquiries within 48 hours